Refund Guidelines Last Updated: October 16, 2026
At Skill Fountain, our mission is to ensure every learner has a fulfilling and seamless educational experience. We understand that circumstances may arise where you need to request a cancellation or refund. This policy outlines our refund criteria, cancellation terms, and step-by-step processing timelines.
1. Nature of Digital Learning Content
All products and services hosted on Skill Fountain (such as online courses, coding challenges, assessment test series, study notes, and interactive practice tools) are digital services and online intellectual goods. Upon successful payment, access is unlocked instantly to your account.
2. Cancellation Policy
- Course Cancellation: You may request cancellation of an enrolled paid course within 7 days from the date of purchase, provided that less than 20% of the course lessons/content have been accessed or viewed.
- Subscription Plans: You can cancel recurring membership or subscription renewals at any time from your account dashboard or by notifying support. The cancellation takes effect at the end of the current billing cycle, with no future charges applied.
- Duplicate Orders: If you accidentally placed duplicate orders for the same course or service, please notify us immediately. One of the duplicate charges will be canceled and refunded in full.
3. Eligibility for Refund
You are eligible for a refund under the following valid circumstances:
- Technical Failure: If you experience persistent technical defects on our platform (such as inability to unlock the course or access coding sandboxes) that cannot be resolved by our engineering team within 48 hours of reporting.
- Incorrect or Duplicate Billing: If your account has been charged multiple times due to a network glitch or gateway timeout.
- Course Dissatisfaction within 7-Day Window: If the course does not meet its described curriculum, provided you have submitted your request within 7 calendar days of purchase and completed less than 20% of the lessons.
4. Non-Refundable Scenarios
Refunds will not be granted under the following circumstances:
- If the refund request is submitted after 7 calendar days from the purchase date.
- If more than 20% of the course content/videos have been watched or completed.
- If the learner has generated or downloaded a course completion certificate.
- If the user has taken or submitted official graded exams or assessment attempts associated with the course.
- If the user's account has been suspended or terminated due to a violation of our Terms and Conditions (e.g. abusive behavior, scraping, or credential sharing).
5. Refund Processing Timelines & Razorpay Payouts
Once your refund request is received and approved by our support team:
Review & Verification
Our support team reviews course usage and approves eligible refund requests within 24 to 48 business hours.
Gateway Credit (Razorpay)
The approved refund amount is initiated via Razorpay and credited back to the original payment source within 5 to 7 working days.
Note: The exact time for the credited amount to reflect in your statement may depend on your issuing bank or card provider.
6. How to Request a Refund
To request a cancellation or refund, please follow these steps:
- Send an email to support@skillfountain.in from your registered Skill Fountain email address.
- Use the email subject line:
Refund Request - [Course Name / Order ID]. - Include your Razorpay Payment ID (or transaction receipt) and the reason for the refund request.